Here is a clear, SEO-optimized step-by-step guide for how to log in to the MGH Patient Gateway Portal:
- Visit the official MGH Patient Gateway login page at www.patientgateway.org.
- Click the “Log in” button in the upper-right corner of the homepage.
- Enter your Mass General Brigham Patient Gateway username in the Username field.
- Type your secure password into the Password field.
- Complete the CAPTCHA verification if prompted.
- Click the “Sign In” button to access your account.
- Use two-factor authentication (2FA) if enabled for extra security.
- You’ll land on your dashboard, where you can view medical records, appointments, and lab results.
✅ Secure Login Tip: Always check for the HTTPS padlock in your browser for safe access.
🕒 Time Required: Less than 1 minute to log in successfully.
FAQ about Login Issues
How do I log in to the MGH Patient Gateway Portal?
To log in, go to www.patientgateway.org, click “Log in,” and enter your Mass General Brigham Patient Gateway username and password. Complete CAPTCHA and 2FA (if enabled) to reach your dashboard.
Is there a direct login option for partners or caregivers?
Yes, proxy access is available for caregivers. They must have authorized proxy credentials through Mass General Brigham before logging in.
What if I forgot my Patient Gateway username or password?
Click “Forgot Username?” or “Forgot Password?” on the login page. Mass General Brigham will guide you through identity verification and reset steps.
Why is Patient Gateway asking for a verification code?
This is part of Mass General Brigham’s two-factor authentication system to protect your personal health information (PHI). A code is sent to your registered device for extra security.
How do I enable or disable two-factor authentication (2FA)?
After logging in, go to Account Settings → Security Preferences. From there, you can manage your 2FA settings under Mass General Brigham security protocols.
Is the MGH Patient Gateway login page secure?
Yes, the portal uses HTTPS encryption and CAPTCHA. Look for the padlock symbol and ensure you’re on the official site to avoid phishing.
What should I do if I suspect unauthorized login attempts?
Immediately change your password and contact Mass General Brigham support via the Help Desk listed on www.patientgateway.org.
Why can’t I log in even with the correct credentials?
You might be locked out due to too many failed attempts. Wait 15 minutes and try again or use “Forgot Password” to reset your credentials.
Can I access Patient Gateway outside the U.S.?
Yes, but some login verification steps (like SMS) may fail due to regional restrictions. Use email-based 2FA if traveling.
How do I contact support if login issues persist?
Use the “Technical Support” link at www.patientgateway.org, or call the Mass General Brigham Help Desk directly for assistance.